Home → Use cases
WhatsApp CRM use cases
How small and medium businesses in India use WasenderCRM day to day. Each example uses features that are available today.
Retail and online shops
Take orders in chat, send the product photo and price, collect payment with a UPI-friendly link, and share courier tracking.
Features used: Products, orders, payment links, order tracking
Real estate and home services
Answer leads from Facebook and Instagram ads, see which ad each lead came from, and follow up on site visits and quotes.
Features used: Lead sources, pipeline, follow-up sequences
Coaching and admissions
Reply to enquiries quickly with a welcome message and a menu of courses, then remind interested students to enrol.
Features used: Chatbot flows, reminders, quick replies
Clinics and appointments
Confirm appointments with a reminder, keep patient notes private to your staff, and hand chats to the right person.
Features used: Reminders, notes, team assignment
Wholesale and distributors
Keep a price list and product photos ready, send them in one click, and track each distributor on the pipeline.
Features used: Product catalogue, files, labels, pipeline
Service businesses
Send quotes, follow up after two days and again after five, and alert the owner when a customer is waiting too long.
Features used: Follow-ups, waiting alerts, team report