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WhatsApp AI agent for sales: replies, product photos and lead moves
A WhatsApp AI agent works inside your chats. It answers customers, shares product photos and prices, moves leads along your pipeline and hands the chat back to your team. You decide what it may do.
What the AI Agent does
- Replies from your business details and your product list.
- Sends product photos and the price of the product a customer asks about.
- Moves leads to the next stage of your WhatsApp CRM pipeline.
- Adds tags (labels) such as the product the customer wants.
- Starts flows, such as a menu or a booking form you have built.
You stay in control
- Switch each power on or off: photos, pipeline moves, labels and flows.
- Set a daily limit for AI replies, and switch AI off for any single chat.
- Undo an action from the chat's AI activity list.
- When you reply yourself, the bot and the AI pause for 10 minutes, 30 minutes, 1 hour, 2 hours, or until you hand the chat back.
Works with your WhatsApp chatbot and bulk messages
The AI Agent works alongside the chatbot: welcome, away and keyword replies run first, and the AI answers the chats they leave open. Bulk campaigns keep their own limits and STOP opt-out.
Use your own AI key
Bring your own Google Gemini key (free tier available) or Anthropic (Claude) key. The AI calls are made with your key, so the AI usage cost is between you and that provider.
Questions about the WhatsApp AI agent
Will the AI Agent reply in groups?
No. Groups stay silent unless you switch on keyword replies for groups, and the AI Agent never answers in groups.
Can I stop the AI in one chat only?
Yes. Use the ▲ AI switch in the chat header to turn the AI off for that chat. Other chats keep their settings.
What if the AI gets something wrong?
Use Undo in the chat's AI activity list. Some actions, such as a message that has already been sent, cannot be taken back. You can always reply yourself or hand the chat back to the AI.
Does it need my own AI key?
Yes. Add your own Google Gemini key (Gemini has a free tier) or an Anthropic (Claude) key in Automation → AI settings. The key is stored encrypted.